Citrix Secure Access Control Single Sign On VPN Remote Desktop Solutions

• What is the application conference?

  If you have Citrix installed, it will allow you to work interactively in real time with colleagues on any published application. Teams can work simultaneously within an application viewing each other’s edits and modifications. Participants can collaborate no matter where they are, as long as they have access to the published MetaFrame Conferencing Manager client.

• How do I create an instant conference?

  You can create an instant conference by clicking the Start Conference icon. Follow the wizard and start collaborating with your peers in just a few clicks.

• How do I start a scheduled conference?

  You can start a conference by double-clicking the conference in the list or by selecting the conference from the list and then clicking the start icon on the left.

• What applications are available in a conference?

  All published MetaFrame XP applications in the community can be included in a conference.

• How do I add additional applications to an active conference?

  While in full screen mode, simply click on the apps list on the auto hide toolbar located at the top of the screen. The application list will display all the applications available for the conference. Double-clicking on an application in the list will launch that application within the conference. In window view, the tabs on the left contain the list of applications. Double-clicking on an application in this list will launch that application within the conference.

• Can I add additional applications when starting a conference?

  When starting a conference, you can select the initial application to start. Once in the conference, you can add additional apps as needed.

• How do I prevent others from joining a conference while I’m doing prep work?

  Select the Attendee List Only option when creating the conference, but leave the list empty. The conference will only allow the participation of the host. Once the conference preparation work is complete, the host adds you to the conference, and you can then see the conference in the list and join.

• When I click the whiteboard button, it doesn’t start a whiteboard?

  The whiteboard tool requires Microsoft Paint to be installed on the conferencing servers. Verify that mspaint.exe is available installed.

• How do I set my default settings so that the conference start is always full screen?

  In the MetaFrame Conferencing client interface, select Tools on the menu bar and Options. From there you can define when full screen is used; always, never, etc.

• How do I enable or disable full screen dialog transparency?

  In the MetaFrame Conferencing client interface, select Tools on the menu bar and Options. From there, you can define whether the transparency of the dialog is on or off.

• How do I schedule a conference?

  Scheduled conferences are managed through your Microsoft Outlook calendar.

• How do I schedule a conference without Microsoft Outlook integration?

  Only instant conferencing without Microsoft Outlook integration will be available. MetaFrame Conferencing Manager takes advantage of the Outlook calendar for central management of all your conferences and meetings.

• Is integration with Microsoft Outlook required?

  Microsoft Outlook integration provides the ability to schedule conferences in advance. There is no requirement for Microsoft Outlook and choosing not to use it will not affect the ability or functionality of instant conferencing.

• What is the custom form for scheduling conferences?

  Citrix has provided the option to use a custom form when scheduling conferences. When using the custom form, additional settings are available that define who, other than the host, can start a conference.

• How do I access the custom form?

  The custom form can be accessed in two ways. First, you can find a button on the Outlook menu bar. Clicking here will open your custom form and you can schedule your conference just like you would a normal Outlook meeting. It can also be accessed by selecting File, New, Choose Form from the menu bar, and then selecting the form from the list.

• What is the difference between using the standard form and the custom form?

  The custom form can optionally be used instead of the standard Outlook appointment meeting form. When using the custom form, additional settings are available that define who, other than the host, can start a conference. Using the standard appointment meeting form in Outlook will still allow you to start it as a MetaFrame Conferencing Manager meeting.

• How do I prevent others from starting my scheduled conferences?

  When using the custom form, additional settings are available that define who can start a conference other than the host.

• Is the use of the custom Outlook form required to schedule a conference?

  No. The custom form is provided to enable the ability to restrict who can start a conference other than the host. Scheduling a meeting via the standard appointment form will not prevent the host or other invitees from starting that meeting as a conference within MetaFrame Conferencing Manager.

• Why is it necessary to install Microsoft Outlook on the same server as the MetaFrame Conferencing Manager client?

  When the MetaFrame Conferencing Manager client starts, it will consult its calendar through Microsoft Outlook. There must be an Outlook profile defined with the same credentials as those that start the client component. If these requirements are met, that person’s Outlook calendar entries will be reflected in the client’s conference list.

• Do I have to use Microsoft Outlook on a published server?

  Although Microsoft Outlook must be on the same server that the MetaFrame Conferencing Manager client is published to, it does not need to be published or accessed from the server. You can schedule and coordinate meetings with Microsoft Outlook just like they do today. If you want to access the custom form, it will be available through your organization’s forms library or by clicking the Outlook custom menu button. See the How do I access the custom form? section. The additional menu button must be installed correctly for the form to work, ie using a local copy of Microsoft Outlook requires the plugin to be installed for the active button to work.

• What if my Outlook calendar meetings don’t show up in the conference list?

  First check that there are meetings on your calendar for that day. Also verify that Microsoft Outlook is installed and configured with your profile on the same server that the client is published to. It will require verification from your MetaFrame administrator. Finally, make sure that you are starting the client with the same credentials that your Outlook profile uses. Again, it may require verification from your administrator.

• When starting MetaFrame Conferencing Manager, I get an Outlook security dialog.

  This is potentially the result of an incomplete installation and configuration of the Outlook custom form. For Outlook version 2000 SP2 and later, Microsoft added a security feature to protect against script viruses. This security feature will protect you against malicious scripts. When you add a scripted form or add-in, part of the process is to register that component with Outlook so that it knows it’s not a virus. Unless this step is taken, Outlook will continue to notify you that the script add-in is potentially harmful.

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